Foire aux questions

Wondering about our small Quebec company? We understand that you may question the origin of our products, our commitment to sustainability, or our demarcation in the industry. We are delighted to share our story with you. Explore our website to learn more about our values, passionate team and unique products, or contact us directly. We are proud of our the road so far and look forward to you discovering why our small business stands out in the industry.

FAQ

What are your deadlines?

We offer one hour delay per garment. For a large volume order, for example 6 to 12 garments, we give a minimum of 24 hours. For online orders, we give 24 hours.

Deadlines are as a change according to the store traffic

Do you print on sweaters from the outside?

Absolutely! Simply check that the composition of the garment is ironable, either a cotton or a polyester cotton blend.

We can’t print on nylon, elastane, spandex and modal. These are heat-resistant materials. However, a composition of less than 15% is not drastic.

Do you print on caps?

Unfortunately no, we can print on any flat surface such as apron, pillowcase or clothes

Do you really print anything?

Yes! Any image brought on a USB key or sent by email! We’ve seen everything..

Do you have any recommendations for washing?

We recommend washing in cold water, upside down and avoiding the dryer.

This ensures a longer print life!

What kinds of files are recommended for printing?

The . svg, . ai, . eps files are the best when printing, but the . png . PDF and.jpeg high quality also works wonderfully!

If you hesitate on the quality of your image, do not hesitate to contact us via chat assistance

Is the price of the print according to the size or number of letters?

The price of printing is according to the number of sides. The first printing side is $20 for a maximum area of 12 inches by 12 inches. The extra sides on the same garment are an additional $10

So no matter how many colors, letters or images, printing is only $20.

Where are we located?

We are at Place Rosemère at 401 boul. du curé label, Rosemère. At entrance 4, near allo mon coco.

Can you print stickers?

We can make vinyl stickers. We work by size and quantity for prices. To make an order, you can send us an email or come in person at the store.

Can you remove the background of my image?

Yes! Our team of graphic designers can help you remove the background, add text or select the subject.

Do you offer delivery?

Yes, we work with Canada Post. We offer a fixed price of $10 for delivery. Orders over $75 get free shipping.